Refund policy

Thank you for shopping at DoGood7. We appreciate your business and want to ensure you have a clear understanding of our policies.

Because our items—including canvas, posters, puzzles, notebooks, and greeting cards—are custom-made to order specifically for you, our return and refund policy is strictly limited to defective or damaged merchandise.

1. General Return Policy (No "Buyer's Remorse" Returns)

Since all of our products are uniquely printed and created upon order, we do not accept returns, process exchanges, or offer refunds for buyer’s remorse, change of mind, or ordering the wrong item/size. All sales are final unless the item arrives damaged, defective, or misprinted.

2. Damaged, Defective, or Misprinted Items

We stand behind the quality of our products. If you receive an item that is damaged, defective, or has a manufacturing error, we will happily provide a free replacement or a full refund.

Timeframe: You must contact us within 30 days of receiving the product to report the issue.
How to Initiate a Claim: Please email us at support@DoGood7.com with your order number, a detailed description of the problem, and a clear, high-quality photo showing the issue.
Product Condition: To be eligible for a defect-related claim, the item must be unused and in the same condition that you received it.
Charges: If your claim for a defective or damaged item is approved, there are no return shipping charges or restocking fees. You will not be required to mail the defective item back to us; we will simply issue a replacement or refund upon photo verification.

3. Packages Lost in Transit

For packages lost in transit, all claims must be submitted to us no later than 30 days after the estimated delivery date. If the package was lost due to a shipping carrier error, we will gladly cover the costs of printing and shipping a replacement order for you.

Please note: We cannot issue refunds or replacements for packages if the carrier tracking information states the item was "Delivered" to the address provided at checkout.

4. Incorrect Shipping Addresses

If you provide an address that is considered insufficient or incorrect by the courier, the shipment will be returned to our print facility. You will be held liable for any reshipment costs once we have confirmed an updated address with you.

5. Method of Refund

If a refund is approved for a damaged, defective, or lost item, the funds will be automatically applied to your original method of payment. Please allow 5-10 business days for the credit to appear on your statement, depending on your bank or credit card company's processing times. We do not offer cash refunds or store credit.